In ensuring effective service delivery to electricity customers within the network operations, the management of Ibadan Electricity Distribution Company (IBEDC) plans to engage 300 communities proactively and reactively in 2019 for improved service delivery and to boost feedback mechanism towards a better mutual relationship between service provider and consumers.

 According to a statement by Mrs Angela Olanrewaju, Head Branding and Corporate Communication of IBEDC, the company engaged over 200 communities in 2018 as part of its commitment to customer satisfaction.

According to Olanrewaju, IBEDC identifies the need for regular engagement with communities to foster mutual relationship with customers. The engagement also creates an avenue to educate our customers on the challenges hindering efficiency.

“This will also create the opportunity to address most complaints posed by customers on the misconceptions about our services.

“IBEDC is a customer-focused service provider that listens to the grievances of its customers. We know without the support of our customer base, we will not be able to function.

“Therefore, we are ready to go the extra mile to discuss with customers freely on pertinent concerns that will improve power supply,” she said.

Olanrewaju added that ‘Part of the problem is that some customers are still misinformed about how the electricity business value chain works in Nigeria. Many customers still believe that Discos are responsible for the generation, transmission and distribution of power. It has become imperative for us as an effective service provider to educate consumers as it is one of our top priorities for the progress of the electricity distribution sector. Thus, our community engagements afford us a good opportunity for direct re-education, reorientation and sensitization of consumer.”

The IBEDC head of communication said that the management of the company had designed a model of effective interaction with communities, which had so far impacted positively on general awareness of IBEDC’s operation.

Olanrewaju said that various communities have met with members of the company in open for a to discuss issues affecting their communities which bordered on power supply, metering, estimated bills, energy theft, vandalism, safety, fault clearing and replacement of transformers, which are some of the issues addressed.

Culled from Nigerian Tribune